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Frequently Asked Questions
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Please review the Frequently Asked Questions below. If you still need help, pelase send us an email from our contact page and a customer service agent will be glad to assist you.
If you need immediate assistance feel free to call 1.877.500.4439, or email us at email@example.com, and our friendly customer service team will help you.
Q: How does the process work?
First, get a FREE cash offer on our website to get an instant cash offer price for your Apple device.
Second, you'll be shown the guaranteed cash offer price for your device. To lock in your price for 30 days, please click the "accept offer" button. You'll fill out the quick form and tell us where you are sending your device from, and how you would like to be paid. There is no obligation to sell. After clicking "accept offer" one more time, you will get an instant free FedEx shipping label that includes online tracking and delivery confirmation. Print the label, package your device in accordance with our shipping instructions, and drop of at your local FedEx location.
Third, soon after delivery, you will be paid for your Mac or iPad. During that time we test it and confirm it meets the description in your quote, then send you confirmation of your payment and immediately mail your check or send your Instant Paypal payment!
Every step of the way you will be kept up to date with communication regarding your shipment. You'll be able to track your package on our Track Your Mac page. We'll send you an email confirming delivery, payment approval, and when your payment has been sent.
Change your mind? Cancel anytime! We will ship your Mac back to you for FREE! No risk or strings attached.
Q: My device isn’t in your list. Why?
CashForYourMac purchases a wide range of Apple devices, but not all of them. If you do not see it on the list, we no longer purchase that model.
Q: Do you buy locked devices?
No, we cannot and do not purchase devices that have remote management, firmware locks, or iCloud activation locks.
Q: How can I trust your site?
CashForYourMac.com is a registered business operating in beautiful San Diego, California. Our friendly support staff can be reached 365 days a year by emailing us at firstname.lastname@example.org, or calling during our business hours at 1.877.500.4439. All shipments are securely delivered to our San Diego Office, located at:
You can get live tracking information every step of the way and obtain free tracking via FedEx, and delivery confirmation by visiting our Track Your Mac page.
We have over a decade of positive customer feedback and have honestly paid out over $20,000,000.00 in to sellers like you from across America. We strive for 100% customer satisfaction, which you can see with our numerous high ratings and reviews from customers just like you on TrustPilot, Google Reviews, and even the Better Business Bureau.
Payments@CashForYourMac.com has been a Verified PayPal Business Account user since 2001 (Over 20 years!) Click here to verify our Account on PayPal website (Note: PayPal Login required to verify our identity using PayPal).
We proudly issue all Business Check and Cashier Check payments from our secure banking partner U.S. Bank, located at 1455 Frazee Rd #104, San Diego, CA 92108.
All shipping labels we send are FREE and as long as you follow our shipping instructions you're fully covered in the rare event that your shipment is damaged during shipping. Click here for the details on how to ship and get the most cash for your device.
Q: How long is my quote good for?
Your quote is valid for 30 days after you receive it.
If you need more time, contact us for an extension.
At any point, you can cancel the sale and request that your Mac be returned to you (We'll even pay for return shipping)
Q: Am I guaranteed to be paid the price that I am quoted?
YES, as long as you accurately described your item we guarantee you will be paid in full the cash offer amount in your Cash Offer Quote - No haggling, ever.
If the item(s) you send to us do not match the original quote you provided us, then we will email you with a revised quote along with photos describing any issues and your revised cash offer.
At any point prior to receiving payment, you can cancel the sale and request that your Mac be returned to you (We'll even pay for return shipping to you).
Q: When will I be paid?
As long as the quote for your device is accurate, soon after our inspection you will be paid. If your device arrives with discrepancies from your quote we will notify you by email where you can view what arrived not as described and have the option to accept the revision, or we can send your device back to you, at our cost.
Q: Can you wire my payment directly?
At the time CashForYourMac can only send payment via Business Check, PayPal, Apple Gift Cards, as well as Store Credit offers. For more information on payments please click here
Q: What happens if the Mac I am selling you does not arrive as described or broken?
If your Mac arrives "not as described" we will email you and tell you how it differs from your description. We will give you an updated quote based upon the actual condition. We will even include photos of any damage. Most of the time our customers agree with our revised quote as we always try to be fair. If you are not satisfied, then we can return the item to you at no additional cost.
If your Mac arrives broken or with major damage that you were not aware of, we will file a shipping insurance claim on your behalf and do everything we can to get you paid in FULL. CashForYourMac will review how the item was packaged and will solely determine if your claim is eligible for payment. If your item was properly packaged, then the shipping insurance claim will approved, and you will be paid in full your original cash offer.
To meet shipping insurance eligibility, packages sent to CashForYourMac must be shipped with 3-4" of padding on all sides, in a secure tightly packed box with no loose items that can rattle around and cause damage during shipping. (View FedEx shipping instructions)
If you have an iMac or Mac Pro with the original box and foam inserts, you can ship the item directly in the original box. It is imperative the unit is properly packaged in to the original foam blocks that hold the unit in place. If in doubt, refer to our shipping instructions.
Q: I have the shipping label you sent, but I haven't shipped it yet and it's a week old. Can I still use it for shipping?
Yes, the label is valid anytime so Fedex will accept it up to 30 days after the ship date listed on the label.
Q: I want to send a device in, but I'm outside of the USA. Is this something I can do?
No. At this time, CashForYourMac's services are limited to only the United States.
Q: Will you delete all my personal information when I sell you my Mac?
Yes, we will fully restore every Mac we receive so there is no worries about your data or contacts getting to someone else. We would never share your information with anyone.
The very first step of our inspection process is to erase all personal data by completely erasing and reformatting the entire hard drive, prior to moving forward. No team members are allowed to power on a computer without first erasing our customer's personal information.
For added security, we encourage our customers to securely erase their user account prior to shipping.
- Q: Will you keep my personal information safe that I submit through your site?
Q: How long does the entire process take?
CashForYourMac strives to be the fastest at getting you paid. Soon after we've received your shipment we will open, inspect, and confirm your payment approval via email. Your payment will be issued within 24 hours after your device passes our inspection via your chosen payment method. For any other questions, email us at email@example.com and we'd be happy to further assist.